South Sound 2-1-1:

Do you need assistance with locating a Behavioral Health Provider? South Sound 2-1-1 has Behavioral Health Navigators who can assist with locating a provider and has the most up to date database of providers in Pierce County.

The South Sound 2-1-1 call center is open Monday through Friday from 9:00 to 4:00 with 24-hour voice mail. To find the resources you need, simply dial 2-1-1. You can also get connected by downloading the WIN 2-1-1 app.

Mary Bridge Behavioral Health Navigator:

The Mary Bridge Behavioral Health Navigator provides intensive case management to youth and families who have entered the pediatric crisis system through the Mary Bridge emergency department. The Behavioral Health Navigator is able to meet with identified patients and family to develop a comprehensive discharge plan which can include safety planning, resource navigation, scheduling outpatient appointments, collaterals with current providers, and referrals as needed.

For more information call 253-381-9010 or email

E-mail Behavioral Health Navigator

Washington State Mental Health Referral Assist Line

Families can call 1-833-303-5437, Monday through Friday from 8 a.m. to 5 p.m. Pacific time, to connect with a referral specialist.
This free, telephone-based referral service connects children and teens with evidence-supported outpatient mental health services in their community.
visit website

A Common Voice

Offers family classes to help with communication between family members that experience behavioral health issues. More information can be found on their Facebook page at: Please call the Director for A Common Voice: Sherry Lyons, , 253-537-2145   if you have any questions on their classes or programming.

Exceptional Family Member Program

EFMP Family Support Services offer elective nonclinical case management and we support families with accessing their health coverage, IEP/504, review respite options, etc. EFMP is a DOD program for all branches of service. Our EFMP team is embedded in the teams at JBLM CARES Autism Center, the Wounded Warrior Recovery Unit, and also on McChord. We do virtual, in person meetings at schools and homes at the discretion of all parties.

It is required to be enrolled so the military family (on active orders) is always assigned to an installation where they may receive care within 100 miles. However, our family support services are elective for any branch and any medical condition.

Contact Your Insurance Provider:

Behavioral Health Services eligibility is often determined by your insurance coverage.

Many insurance companies have the benefit of behavioral health case management. Behavioral health case management can assist with locating services for your child or youth.

If you have a commercial plan such as Regence, Blue Cross Blue Shield, First Choice or Kaiser here is a link to behavioral health locator and case management services for many commercial plans.

Washington has transitioned to integrated managed care which allows services to be coordinated through a single health plan including mental health and substance use disorder treatment. If you or your youth are Medicaid eligible you should contact your Managed Care Organization (MCO) for care coordination and case management needs. Here is contact information for the MCO’s:

Amerigroup Member Services:


Coordinated Care Member Services:


Molina Member Services:


United Healthcare Member Services:


If you do not know your Medicaid plan or need help finding a provider that accepts Medicaid insurance call the Washington Health Care Authority (HCA) at 1-800-562-3022 or Healthplanfinder Customer Support Center at 1-855-923-4633.

Web link for information on care plans and coverage:

What is Family Initiated Treatment?

In Washington State, adolescents (ages 13-17) have the right to receive behavioral health services with or without their parents’ consent. Parents and guardians also have the right to get behavioral health services for their adolescent without the adolescent’s consent, if a behavioral health professional determines these services are medically necessarily. Family-initiated treatment offers a time-limited opportunity for behavioral health professionals to engage an adolescent with an end goal of having them agree to continued treatment voluntarily.

What is Family Initiated Treatment

What information can my child/youth’s behavioral health provider share?

Washington state law about what information mental health professionals can share has changed. Mental health providers are now allowed to communicate some adolescents’ (age 13-17) treatment information to parents, if the provider believes that sharing this information would benefit the treatment process. This includes sharing information through Family Initiated Treatment (FIT).

It is important for adolescents to feel comfortable sharing their private information with their therapist. Mental Health disclosure form


Community Multidisciplinary Team (MDT)

  • Outpatient Service Navigation
  • Care Coordination Needs
  • Behavior Management Strategies
  • Transitional Planning
  • Discharge Planning
  • Family Engagement Ideas
  • Safety Planning


PPE For Kids

One of the practical tips to making PPE more approachable which was approved by Mary Bridge Infection Prevention is to wear a picture of yourself smiling on the outside of your gown so that they can see what you look like. To support this strategy, Kid’s Mental Health Pierce County (KMHPC) is launching the “Under the Mask is a Helper” campaign to provide behavioral health and medical professionals with a free button with your uploaded picture.

To order your KMHPC button visit the Becka Makes Buttons Website

Use Password: helper

Tips for Ordering:

  • The website works best using the Chrome or Firefox browser.
  • Upon completion of your photo upload your organization address and not your personal address for disbursement.
  • Button orders will be completed weekly while supplies last.